Tomorrow at 2pm I have an appointment to meet the owner of the Data Center my company uses for our offsite hosting. I will be given 2 keys, a rfid badge, and have my palm print scanned so I enter the building w/o the former head tech with me.
YES.
On the downside things aren't looking up with Dell. The last email, from the supposed server specialist, said "wow, that sounds really frustrating.. maybe we should get tech support involved in this". Umm.. guy:
YOU FORGOT TO INCLUDE A PART I NEED. A PART OF A PACKAGE WE PAID OVER $10,000 FOR.
What the hell? Is tech support going to teach me how to create my own SD card using common office supplies then code the proprietary 'embedded server' software in Notepad? Or are they going to walk me through sitting around, waiting for the Fedex guy to deliver that part?
For those playing at home, the correct answer should have been "damn, I'm so sorry, I'll fedex out the card overnight, Saturday delivery, and you'll be up and running tomorrow. Also you are very strong and admired by your peers."
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6 comments:
Welp, if you know the stuff like you know the lingo, sounds like time to open your own business and be the person in charge of getting the cards and the palm readers to the person needing them on time day or night 7 days a week... Or is that FedEx???
Either way, good luck.
also, you look so think and those eyes are so purty.
It's amazing how quickly they DON'T give a damn once they have your money, huh?
How about we go back to the days of 1/2 now and the rest upon complete delivery? At least until they prove they are a trustworthy company, right? :)
You would think a big name like DELL would have their crap straight. I would try to fanagle some sort of extra discount for inconvenience. They risk losing customers with their incompetence.
Jana: Actually I just throw out words and phrases I find in year old copies of Wired magazine. Don't tell anyone.
Lailani: I heart you so much.
PPP: Amen! They wanted me to reship the server to them and THEN they would send a replacement server (presumably with the card). I took a pic with a coworkers phone showing them that all that was missing was the damn sd card and now they are just sending it and I should have it tomorrow. Hopefully.
Bitter: I totally should have.
All this tech speak sort of got me a little hot - is that bad?
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