Access.. Granted.

Tomorrow at 2pm I have an appointment to meet the owner of the Data Center my company uses for our offsite hosting. I will be given 2 keys, a rfid badge, and have my palm print scanned so I enter the building w/o the former head tech with me.

YES.

On the downside things aren't looking up with Dell. The last email, from the supposed server specialist, said "wow, that sounds really frustrating.. maybe we should get tech support involved in this". Umm.. guy:

YOU FORGOT TO INCLUDE A PART I NEED. A PART OF A PACKAGE WE PAID OVER $10,000 FOR.

What the hell? Is tech support going to teach me how to create my own SD card using common office supplies then code the proprietary 'embedded server' software in Notepad? Or are they going to walk me through sitting around, waiting for the Fedex guy to deliver that part?

For those playing at home, the correct answer should have been "damn, I'm so sorry, I'll fedex out the card overnight, Saturday delivery, and you'll be up and running tomorrow. Also you are very strong and admired by your peers."