Today I got several complaints from an outside agent (someone not employed by our company, she has us issue airline tickets for her clients and we get a small $ on each sale) that her emails to us were being rejected. It's an agent that I happen to like so what the hell, I'll take a look at it now. I have her forward me the rejection email so I can figure out why my whitelist isn't letting her through. All you need to know in advance is HER internet provider is Verizon.
Here is what she sent:
Your message did not reach some or all of the intended recipients.
Subject:Please issue an INVOICE ONLY for Bruce XXXX June 22
Sent:/16/2009 2:38 PM
The following recipient(s) could not be reached:
'ticketing@XXXXX.com' on 6/16/2009 2:38 PM
550 5.7.1 The message you attempted to send was determined to be spam. Please visit http://www.verizon.net/spa
Fortunately I have years of study under my belt so I was able to quickly READ the email and follow it's directions. Is "Please visit http://www.verizon.net/spa
Why do otherwise intelligent people seem to freeze up at the merest hint of a computer problem? I always try to give non-geeks a break, it's not their fault they have social skills and don't spend all of their time putzing around with networking, but I do expect people to at least TRY and figure it out themselves before interrupting my Pet Society.
Now, for no damn reason at all, something that popped up when I did a GIS for 'frustrating'.. and yes it annoys me that I can't fix the typo. Not enough to shop it tho.
